link to home page of Robin Goodfellow
link to details of Manufacturing Business Excellence
link to training courses provided by Manufacturing Business Excellence
link to MRPII Booklet details written by Robin Goodfellow
link to the Client List of Manufacturing Business Excellence
link to details of the Manufacturing & Logistics Group
link to details of Skills for Manufacturing & Logistics Group Consultants
link to Just In Time book details
link to details of the Author, Robin Goodfellow, Founder of the Manufacturing Business Excellence Consultancy
link to Lean Toolbox book details
link to order form for Manufacturing Resource Planning Book
link to order form for Books on JIT, Quality, Lean and S&OP.

     Manufacturing Business Excellence      

The Quality 60
A Guide for Service & Manufacturing
by John Bicheno - ISBN 0 9513829 7 7

Synopsis

The Gurus
The Wastes
The Techniques

     The Tools
The New Tools
The Systems
                              

Synopsis

The Gurus Deming
Juran
Crosby
Feigenbaum
Kano		 Ishikawa
Garvin
Shingo
Taguchi
The Tools Process Chart
Ishikawa Diagram
Histogram & Measles chart
Process Control Charts		 Pareto Analysis
Run Diagram & Correlation
Check Sheets
The Wastes Overproduction
Transporting
Inappropriate Processing
Unnecessary Inventory		 Waiting
Defects
Unnecessary Motions
The New Tools Affinity Diagram
Tree Diagram
Contingency Chart		 Interrelationship Diagram
Matrix Analysis
Critical Path Analysis
The Techniques 5 S
Nominal Group Technique
c and u charts
Sixth sigma
Six sigma
Hoshin
Cost of Quality
Quality Function Deployment
House of Quality
Failure Modes & Effect Analysis(FMEA)
Importance Performance Matrix
Market Survey and Customer Observation
Service Gaps & SERVQUAL
Precontrol
Supplier Partnerships		 Benchmarking
Cusums
Cycle of Service
Data presentation
Five whys?
Kaizen
Service Blueprinting
Force Field Analysis
Service Recovery
Moments of Truth
Service Profit Chain
Best Demonstrated Practice
Relationships and Encounters
Design of Experiments
Yield Management
The Systems ISO9000 The Baldridge & EFQM Awards

Cover of Quality 60 Booklet available from Manufacturing Business Excellence

To see details of this
and other publications
and to get a price list
and order form click here.

For further information you can phone
Telephone and Facsimile: 01628 520100
or write to us,
P.O. Box 405,  High Wycombe,  Buckinghamshire,  HP10 9LP
or you can e-mail us on   info@manubex.com

Date Modified: 15th March 2003

designed by Keith AG Binns.
To contact send an email to   kagbinns@aol.com - Created: 17/08/00

Manufacturing Business Excellence, A Consultancy run by Robin Goodfellow provides Education, Training, Project Management and Consultancy in MRPII Techniques; and is an independant member of the Manufacturing and Logistics Group.